Next, enter the 6-digit code provided by the app on the account management page, then click "NEXT.".If you continue to have any other problems setting up the Authenticator App, please submit a request to our support team for assistance. Ensure the time and date on your computer (or other device) is accurate, then try again. Using the device with the app, scan the QR code or enter the secret code displayed on the screen.On the computer where you're logged into the account management page, click "NEXT.".Once you’ve installed the app, open it to begin the setup process.Any app that supports the TOTP/OATH standard (IETF RFC 6238) will work.Google Authenticator is the most popular app of this type, and is free.If you want to receive your security code on a device other than the computer you’re using, use that device to download your preferred app.Click the "Use an authenticator" link at the bottom of the window.Under Credentials, click the "Edit" link next to 2-Step Verification.Click the Security link at the top of the page.Log into the ArenaNet account management page.If you already have an account, you can also add, update, or remove your authenticator at any time by following these steps: When you create an account, you’ll have the option to setup an authentication method during the registration process. This method uses a downloadable app-such as Google Authenticator-on a device such as a cell phone or tablet to deliver your security code. One of the authentication tools at your disposal is an Authenticator app. To learn more about how authentication is used to protect your account, visit the Securing Your Account With Authentication article.Authentication (also known as "two-factor authentication") is an extra layer of security you can add to your account. An account protected by an authentication tool not only requires the correct login email and password to access, but requires a unique security code whenever a login attempt is detected from a new location or unknown network.
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